Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.
Where is your factor?
Our factor is in 11918 SE Division, ST 2002, Portland, OR 97266-1037, United States. Therefore, we try our best to deliver orders as soon as possible.
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display your total costs.
All orders from USD 200 are free shipping for all the countries.
Shipping fees are based also on the size, weight, and number of the packages in order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.
- Standard Shipping - order 200 USD and up is Free
- Standard Shipping - order below 200 USD is 3.99 USD
How long will it take for the buyer to receive their order?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase:
- For domestic: Total time to receive orders is from 10-17 working days, in which processing time is 5-7 working days and shipping time is 5-10 working days.
- For international: Total time to receive orders from 12-22 working days, including processing time 5-7 working days and shipping time 7-15 working days
Quilts are produced and shipped from our facility 15-22 days in regular seasons, including processing time 5-7 working days and shipping time 10 – 15 days* in regular seasons for Quilts.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL Globalmail and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
For further questions, you can contact us:
- Time Support: Mon-Sat(7a.m-6p.m)/ contact 24/7 Online. UTC/GMT -7 hours
- Office Address: 11918 SE Division, ST 2002, Portland, OR 97266-1037, United States
- Hotline: +1(410) 994-2620
- Email: firstname.lastname@example.org